How to request a refund using PaperCut.
1. Visit and log in with your single sign on credentials.
2. Select “Recent Print Jobs” from the left navigation.
3. Locate the job that failed to properly print.
4. Click the “Request Refund” link to the right of the job.
5. In your submission please indicate:
a. Whether a full or partial refund is required
b. The details of why a refund is warranted
6. Click “Send” to submit your request.
7. Refunds are processed at the end of each week.

Refunds are not offered for printing mistakes (improperly formatted documents, accidental multiple print submissions of the same file, failure to log off of a session, etc.).